Lot's of promises, no delivery
Things were initially going well on a refi, sent all paperwork and no problems. Spent $ to have house appraised, then Chris disappeared. No call backs, no messages, no follow-ups even though the house appraised higher than expected.
The worst customer experience
Chris was very responsive up through the lock because we have impeccable credit and are highly qualified. Then, MIA along with a staff that is clearly just plowing through applicants in a numbers game. Questions like: "when is the loan estimate going to be corrected?" took 4 weeks and a dozen phone, texts, emails to finally take care of. And, when I shared a potential situation with the loan on my end that I proactively brought up within the first week, Chris did not acknowledge it AND his coordinator said it shouldn't be a big deal. I then provided proactive documentation within the first month to explain the situation and asked that if this was going to be an issue, that I'd like to know sooner rather than later. BUT even through the conditional approval, everyone said it shouldn't be an issue. Til today - 7 weeks in and Chris sends an email stating that he reviewed the documents I sent 3-4 weeks ago detailing the situation. The email was three sentences...."I read it, it's a deal breaker, your loan is declined." No I'm sorry, I wish I could have done something more, I should have read your documents earlier. So we don't care that it was declined. We'll get another loan. But the unprofessionalism, pure lack of consideration and blatant disregard for the customer is what amazes me. He does have low rates so if you're willing to be ignored and potentially strung along like we were, good luck. But I'm working with another company right now that has impeccable service, had rock bottom rates and is very responsive and transparent. A different world.
Pleasure working with Chris and Mariana
It was a great experience using Chris Bucci and his team (Mariana) services for securing a mortgage loan for a purchase of our home in Indianapolis area. Chris and his team were prompt with their responses and provided great customer service. I would highly recommend Chris and Mariana if you are in the market for a mortgage loan.
Too many positives to count
- Best rates
- No hidden terms
- Great Customer Service
- Fast closing
- Free float-down
Fast and Amazing Service
Chris and Mariana were wonderful to work with. I didn't have any options comparable to their rates, professionalism, and efficiency. They made every aspect of the purchase easier, more enjoyable, and stress free.
Great experience with Chris and his team
Everybody worked really hard on my loan and Chris gave me a great rate, as promised. Also, Danae and Ewa were always in touch with me to keep me updated on every step. I recommended them to other people in my area and I will continue to do so. I am also pleased with PNC as a bank and I have opened additional accounts since then.
Good rate. Good processor. Good communication.
Overall happy with my experience with PNC and Chris' team. Processor did an excellent job working with me and was professional and helpful in the process. They were able to work with me on rates and credit.
Chris provided excellent service. Delivered on time at the rate we expected. He was professional and reliable during the entire process. Highly recommend.
Excellent professional with an absolutely wonderful team
I am closing on a house in 2 weeks. I had been shopping for a mortgage on line and submitted a request on a Sat night. I heard back from Chris on Sunday morning. He was the most responsive mortgage professional and his team worked with me diligently to get the ball rolling. Christopher was able to give me THE MOST competitive rate of all the people i tried with. As i had to lock in the rate for an extended period of time, he watched the markets and also gave me a float down at the most appropriate time to save me an additional .25%. His team and Christopher make the mortgage process very simple and cut out all the drama. I would highly recommend them for anyone looking for a fair deal and a very friendly and knowledgeable process. Thank you again Chris for all the guidance and help!
Solid service with a great rate
Smooth closing with no issues at all. Their rate was unbeatable and were willing to work on a variety of terms. Great engagement/responsiveness from the whole team Chris/Danae and Ewa.
Fantastic, Responsive, and FAST
I appreciate Chris and his stellar team for helping me complete a close in 3 weeks! I was extremely nervous about completing in the timeframe the sellers wanted, but Chris reassured me he could get it done. And they did!! Thank-you Chris, Danae, and Kathy!