Fairway Independent Mortgage Corp
NMLS #: 454708
Working in 6 US states.
Arizona, California, Oregon, Washington, Texas, Nevada
Last Updated on at
I was very satisfied with the expert service I received from the Potempa Team. The team had subject matter experts for every facet of the mortgage process. The team members focused on the process and were very professional.
The team at Fairway was great! I was a first-time buyer and they were super patient and walked me through the whole process! I would recommend them to friends or family!
This was my first time buying a home, and I went with Fairway and the Potempa team randomly after some google searches for a lender. I was in a rush because I received a counteroffer after escrow fell through on another party, and so time was of the essence in this case as the seller really wanted to get things done. Now, I can speak medical jargon beyond fluently, but I am as green as it gets when it comes to anything in the mortgage/lending/real estate business. The company seemed great at the beginning. Reaching out constantly, texting me and emailing me about how they were available 24/7 day or night for any questions or concerns. However once the ball got rolling and it was too late to turn back, this turned out to be not the case at all. Every email and text was replied to or not replied to on a completely random basis, regardless of the importance of the subject, and it became a shot in the dark on whether or not I would even receive a reply at all when contacting them (and if this cares to be debated, I have all of the screenshots to prove it). It seemed to me that once the deal was locked in, they knew they were going to get their money and then I become an afterthought as they moved on to locking in the next deals. And I can tell you with confidence that I’m no high maintenance customer by any means. I don’t know if this is how every company operates, but it was beyond disappointing to say the least. And this lack of communication wasn’t from just one bad apple, it came from multiple members of the team. I was also promised a specific close date and told that I would have keys in hand the following day, and so I made arrangements based off of that promise which also fell through and was pushed back. And as the close went through, it unfortunately felt like nothing more than an impersonal business transaction from them. I have friends telling me about how their lender sent them a gift basket or a card or some sort of congratulations (and it’s not like I was expecting that, it just shows that some go above and beyond), but nothing from Fairway or the Potempa team. Again, I don’t know this business and don’t know if it’s just the norm, but the abysmal communication is an extremely unprofessional way to operate, especially with a first time home buyer. At the end of the day, the deal closed, but I felt stressed out the entire time because of the communication issues. In the future, I would absolutely do a little more research beforehand and explore other options.
We really enjoyed working with Timothy Potempa getting our new loan funded and closed. The team was very knowledgable, thorough and FAST. They made it a point to answer all of our questions to put our minds at ease and let us know exactly what to expect and when to expect it. We always knew what the action items were and what we had to do next. We also appreciated how the team always made it a point to handle our personal information securely and privately. We would definitely recommend working with Tim Potempa and his team!
Timothy Potempa Team works hard and quickly our loan. There team provided quicker than expected results and were straight to the point. I believe they went above and beyond to ensure all our needs were met and questions were answered.
W had a fast closing and The Potempa team. They were great to work with. Their communication was great and was transparent every step in the process. We closed earlier than planned thanks to the Potempa team
We did not think that homeownership was in our near future but we reached out to the Potempa Team to see if it was a possibility and we sure are glad that we did. They turned a dream into our new life and made it so easy and fast!
If your looking for a smooth easy process this is it!! This Company was such a delight to work with every step of the way it was explained to me and we were given detail on whatever we needed help with. We are over the moon with our new home and we couldn’t be happier with the whole process thank you so much team Potempa at Fairway mortgage.
There's a difference between following up and stalking. I felt like I was being chanced by many different people. At some point, there was 5 different people reaching out to me. It was just too much that it drove me away.
ALL EMPLOYEES WERE FRIENDLY, INFORMATIVE AND MADE THE HOME BUYING PROCESS FROM BEGINNING TO END SUPER SIMPLE. WOULD DEFINITELY RECOMMEND THEM TO OTHERS IN THE FUTURE
