** FIRST TIME BUYERS BEWARE ** EXTREME LACKLUSTER COMMUNICATION
For context, I only wanted to talk and give basic information/soft credit check for a pre-qualification status. I was looking to buy in around 6 months to a year so this was meant for me to gauge my current standings. I am a first time homebuyer. Here is my full review:
- Communication between Timothy Potempa Fairway Independent Mortgage Corporation extremely lack luster
- The initial text message received by Fairway was made to seem as though I was speaking directly with the senior VP, when in reality, I was messaging a separate representative. In a brief phone call, they gave me their personal cell and offered that I could message him with any questions that I had. He had also stated at the end of our phone call that someone would be calling me in less than 24 hours to go over my pre-qualification status. I consented to a soft pull on my credit report because I had believed that I would then be contacted to understand my pre-qualification status.
- The next day occurred and a call never came through. I decided to contact them myself through a line that I found on their company website. They picked up the phone, and there we both agreed on a set time that same day where he would call me. He never did. I then called him at that agreed upon time to which he did not pick up but right after agreed via text message of my previous messages to reschedule instead. He agreed asking for Sunday to which I replied with a specific time (2pm PST). He then never replied on that agreed time and has not returned any of my calls on the Sunday of which we were supposed to be in contact.
- At the same time of these events, I got numerous emails regarding a pre-approval process (asking me to submit documentation) when I stated for the record that I was only looking for a pre-qualification. Nobody replied to my email when I specifically stated my goal. I had already told them I am not looking to buy now and that I only wanted to give my basic information and see where I stand - it is not my understanding that this request and a pre-qualification warrants further verification. If it is then this should’ve been disclosed before I consented to any credit inquiries.
- They never replied to any of my extended messages after our agreed day of contact.
- You cannot email me and text me information not pertaining to the surrounding concerns and then call it communication. Communication is a two way street and when I had real questions, I was met with zero communication. I texted and called and nobody picked up.
- I still do not have any information as to where I stand for a basic pre-qualification.
- Overall, this has been a very disappointing first-time buyers experience.
Dream Team Potempa!
My wife and I were first-time homebuyers, and we were connected to Team Potempa at Fairway via the Zillow app. We did some additional rate shopping with several other lenders, but Fairway had the best package from jump. Not only did they have the most competitive rates, but their account team was an absolute pleasure to work with. The team took the time to answer all of our newbie questions and educate us on the loan-side of the homebuying process. They were responsive, professional, and just amazing and honest people that made buying a home less stressful because it truly felt like they had our best interest at heart. I would recommend 10/10 with no hesitation!
Great Customer Service
I worked with the Potempa Team at Fairway Mortgage. They were very knowledgeable and professional, and patiently went over all of my options from the get-go. As a first-time homebuyer with a lot of reservations, I felt that they exceeded my expectations of personal service.
This deal had many challenges due to taking place in the height of a COVID pandemic, a bustling housing market, and the holidays. The Potempa Team worked diligently to make sure that my house closed before the New Year (and despite a long delay from an appraiser who got sick). I felt well-cared for even while conducting business entirely remotely due to the pandemic.
The Potempa Team seemed to genuinely have my best interests in mind and was able to negotiate a closing cost that I was financially comfortable with. They also had good rapport with my realtor and they were able to cooperate on many aspects of my deal. I recommend this lender without reservations if customer service is of high importance to you.
Amazing experience and customer service !!
The Tim Potempa Team is the most amazing team to work with!! From getting prequalified to closing out the loan, best customer service and care out there.The communication, patience and overall excellent service made me confident with choosing this lender. They really care and are there for you along the way and I cannot describe how good that felt, as I was scared during this process. As a first time home owner purchaser, I had no clue what to do, and the team took their time to explain the process and any time I had a question would explain without hesitation. Their expertise and guidance reassured me during the home buying journey.
The patience, care, and amazing customer service, you cannot go wrong here. My loan officer under The Tim Potempa was the best! He was always there to guide me, and answering my texts and calls. Phenomenal customer service! 20/10 service for Jeff and his team.They did phenomenal work on closing my loan on time and closed even earlier than expected! I am so happy with my purchase and being a home owner but could not have done it without this team. I am forever grateful and so happy I went with the The Tim Potempa Team.
First time homebuyer
As a first time homebuyer Timothy Potempa team at Fairway Independent Mortgage helps guide me through the process of buying a house in the seller market including getting preapproval letter with lowest interest rate very fast, walking me through the closing process. Timothy, Mikaela and Candice are always available to answer my questions. This is one of the best team. I would highly recommend Timothy and his team to my friends and family. Thank you again for your service. I am really appreciated.
Efficient and reassuring
Very pleased with the home-buying process and felt very assured every step of the way. They answered all of my questions promptly and were always accesible. I will definitely recommend them to other home-buyers!
A great experience
Always felt supported and made the experience so much easier than I thought it would be. A 5 star experience for being so kind and professional as well. You will not regret this lender choice.
Amazing Customer Service
I recently purchased my first condo. It was an intimidating process but The Potempa Team made everything so easy and seamless. Their attention to me and my needs is really what stood out to me! Their customer service is outstanding, just know you will be in good hands when you choose this private mortgage lender. I would definitely recommend them to anyone.
Highly recommend the Potempa team! Everyone on the team is knowledgeable, kind and expert in what they do. They made my first home purchase experience a smooth one and I look forward to working with them again.
The Potempa Team was absolutely fantastic and very helpful. They were very attentive and made my process a very smooth one. I would definitely recommend them to anyone! 5 stars all around.