Stephen Waldon is first class!
Mr. Waldon made this process seamless. He always kept me abreast of the status, what the next steps were, and answered all of my questions. He is very knowledgeable in all aspects and always followed up. He made sure everything was done timely. I trust Jake. I would highly recommend him!! Customer service at its best. Zillow is very fortunate to have Jake on their team!!!
Zillow loan review
Stephen was great to work with. The underwriting dept. wasnt. There was an endless request for documents multiple times,. They process for approval took forever.
I would not recommend Zillow loans but Stephen was great and could do extremely well facilitaing loans through a local company.
Fast, easy and efficient!
Jake was great to work with. He went above and beyond to keep the process simple, quick and in our best interest. We closed on time and took possession the following day. Couldn’t ask for more, a dream come true for us! Thanks Jake!
Stephen took over our case. when my family and I almost lost all hope, Stephen pushed through it all...all the while making sure to stay in contact with us and letting us know everything step by step...He was great!
Jake exceeded out expectations!
We wanted to thank Jake for his professionalism and responsiveness to any questions we had. We will gladly refer him since he was the third mortgage broker we worked with in this home buying process and he actually helped us, making the process easy to understand and feel attainable. When we had a questions, he got back to us in an hour or so and always before the end of the day. He guided us in how to improve our financial standing without judgment. Without a doubt, we would not have been able to be first time home buyers without his knowledge and help! He really impressed us :)
This has been the easiest process and we believe it was because of Mr. Waldon. He returned all our calls promptly. He was able to answer our questions and is very knowledgeable. We have dealt with other companies in the past, but none have been as smooth as with Mr. Waldon and Zillow. I would not hesitate to recommend both to anyone, ie. friends, family and neighbors. If I make another home purchase it will be with his company and especially with Mr. Waldon.
Amazingly helpful and still helps even now and the job is done!!
I can't say enough about how much Jake has helped us thru this whole process. He was amazing and continues to be amazing to this day. I would do it all over again with Zillow knowing that someone like Jake was helping us thru the entire process!!
Stephen "Jake" Waldon
Senior Loan Officer
NMLS ID #1476423
Jake is amazing
Jake was an amazing advocate through amd through.we worked with him over year waiting for the right home.he was informative and patient through the whole time very professional even through the hoops and leaps to get us into our first real home and with being nervous about the whole process!!!
Jake (Stephen) did a great job
I had a harder loan to close then most and he kept me informed of all the paperwork I needed and helped me retrieve docs I even needed and was not sure how to find. Thanks!
Jake's a very friendly and helpful person. I am now in the last home I will ever own!
Jake Waldon worked with us for over a year to get us our dream home! We will recommend him to everyone we meet! His customer service skills are superb and he was there at every step.