I sought Mr Michael's business to refinance my house. He had promised this service at no fee during the initial home purchase process after closing with an interest rate that was higher than initial promise. He managed to reduce my interest rate for a very average fee (nothing is free of course). Here are some suggestions that I have for him to provide a better customer experience:
1. Being a one man show in business jeopardizes your clients best interest. My business was delayed twice because of health and travel issues. I ended up paying more money than expected as a result.
2. Lack of proper communication with the bank led him to assume that my proof of employment was not up to date when the bank had complete and up to date information 6 weeks before date!!! This led to a delay in closing which led to another financial loss.
3. A better organized document collection will prevent duplicate requests for documents already provided. Same things happened constantly during the previous transaction.
4. There is a need to understand that clients don't always have the level of financial understanding nor knowledge to business terms used by lenders. Often times I would ask for an explanation and I get the same expressions, that I didn't initially understand, over and over again.
5. The lack of professional language, especially when giving excuses for delays, often throws the client into the feeling that they are dealing with an amateur rather than a professional. Training courses do help a lot.
Concise and quick
Was very cooperative and quick, I didn't spend so much time on collecting information and work papers related to the loan process. their requirements were straight forward and attainable.
Professional and on Top of the Process
Michael was absolutely wonderful to work with on my refi. Michael has been very professional and quick to return calls, texts, and emails.
The entire process took only 30 days from start to finish.
Thank you for all you have done, Michael.
Best Loan Officer
Michael is very professional, patient and trustworthy. He set clear expectations from day one and he made sure that my family and I are well informed through out the purchasing process. He was truly able to overcome any conflicts that came his way and he also didn't settle for any interest rate but only the best because he truly cares for his clients and he guarantee the lowest interest rate on the market. Very satisfied for my experience with Michael and looking forward to recommend him to all my friends and family.
Thanks Michael, we really appreciate your effort
Michael helped us with our loan for our new home. He was very organized & professional. We put our trust in him and it most definitely came through for us. He was very patience and fast acting. Our hats off to you!!
He called us as soon as any info or dicuments were need.
Michael was very helpful with out refinance! He called us as soon as any info or dicuments were need. Michael was always prompt in answering our questions and returning phone calls!
I am very pleased by the efforts Michael have done for us.
Excellent service and great communication skills, Michael was able to take care of all problems during the loan process. I am very pleased by the efforts Michael have done for us. Thanks Michael for all your hard work.
He is responsive and works very hard to ensure i am comfortable, informed, have ...
Micheal has helped a lot of my customers with different mortgages. Each time, he makes sure to find the best option for them . He is responsive and works very hard to ensure i am comfortable, informed, have what they need, and can close on time. I highly recommend him. He is personable, knowledgeable, and highly professional.I will definitely recommend Micheal again for any of my customers or friends. Thank you for all your help.
michael is an exceptional loan officer and i highly recommend him to my friends ...
michael is an exceptional loan officer and i highly recommend him to my friends and family to get their loans done. he explains everything to the loan terms and program and work hard to getting a transaction closed.
Michael Aboelsad is a diligent loan officer who gets the job done.
Michael Aboelsad is a diligent loan officer who gets the job done. I appreciated his great attitude during the home loan process and his help to understand the loan details.