Excellent lender and meets the closing date I requested.
Jared was very responsive to all my inquiries. I didn't have to wait a day to get a reply from him. He was knowledgeable and very pleasant to work with.
Jared Potok provided me with excellent service all throughout my loan refinance process!!! The first person I worked with was not very helpful and could not answer all of my questions and then I was assigned to Jared and from that point to closing it was a very smooth process. Jared took great care of me! He is a true expert in his field. He was able to get me a better deal and saved me money on my closing costs.
Very detailed and on point
Extremely helpful and very clear about all questions asked. Jared always followed up with phone calls and would actually call me to see how things were going.
Great Customer Service
Very responsive and helpful. Communication was very efficient and both emails, mobile or app was used to expedite the loan process. Also very personable.
Jared was extremely responsive to all communications. He was professional and courteous. He went above and beyond to ensure any all of my requirements were met and the underwriters were happy.
Professional, thorough, personable mortgage lending service
Jared is a total professional in mortgage lending services. Over 18 months, from pre-qualification, to making a final home selection and moving forward with the loan application, Jared and his staff were a joy to work with. Jared walked me through the process and, along with his staff, followed up every step of the way. Communications are paramount and Jared was thorough in ensuring the quality/ accuracy of the documentation. His administrative assistant, Lauren, was efficient and effective in helping me through the process. All documentation requirements were processed and their work made it an easy task for the underwriters to complete the approval. Hats off for great work. 5-stars PLUS!! Highest kudos to Guaranteed Rate Affinity.
Good experience with New construction home.
Jared is a consumate professional through the whole home loan lending process. I would not hesitate asking for Jared's assistance again if needed. I would also recommend him to anyone looking for mortage lending services. At times it's not really the company but the individual you are working with that makes the experience in any business process. That is certainly the case with Mr. Potok.
The Best Loan Officer, Hands Down !
JARED did a great job on getting my loan approved. Jared was very professional and always took my calls, emails, pigeon letters etc. I called all times of the day and night. I truly believe Jared cared and understood all my concerns and it wasn't just another loan to him.
I was previously working with another lender and the loan officer I was working with did not do her due diligence so I was ultimately denied. I thankfully found Jared and upon meeting him I knew I was in good hands. I'm self employed so my income is not always clear cut. Jared was able to identify the issues I had previously and fix them ultimately getting the loan approved on time.
What I truly loved was, Jared was able to communicate with my realtor and the sellers realtor to ease everyone's nerves due to the fact the other lender didn't work out. He saved the deal took a lot of the stress away. I highly recommend Jared and plan on using him again when I buy another home.
Efficient and Knowledgeable
Jared was very efficient and got things done fast. I believe that he went above what was expecting from a loan officer. It was great working with him.
Turned me around on my expectations for Bank of America
I was very apprehensive about working with Bank of America; from colleagues and friends I had heard bad things about BofA and how mortgages were handled (terrible customer service). Also, I felt “forced” into qualifying with BofA due to the requirement from the first home I made an offer for as the Seller worked for BofA and they required anyone making an offer be qualified with them (the deal did not go through but by then I’d already pre-qualified with BofA)
In the end BofA got my business only due to Jared’s excellent work: I got his reassurance that he would be on top my loan from start to end and that he would pick up the phone and address any issues I brought to his attention. Both things proved true.
When I first called him to tell him that I basically did not want to work with BofA because I did not trust they’d be able to meet the timelines for my purchase (my offer to purchase was contingent upon the sale of my home) he walked me through the steps and timeframes I should expect, what he would to deliver on each step and how he would be on top of things.
So, basically, I took a leap of faith and went with BofA. Jared managed to turn me from “I’ll only work with these guys because they are competitive and I don’t want to go through another pre-approval” to “I’ll recommend Jared from BofA to anyone” .
AAA class work. I would recommend him to anyone